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Returns and Exchanges

Servo’s Returns and Exchanges

Free returns in-store only.

Faulty Returns

If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchased.

Change of Mind Returns

If you change your mind about the products you have purchased from us online or in-store, we will refund the purchase price, or exchange those products in-store at the location in which they were purchased, subject to the following conditions:

  1. Products purchased from Servo Nigeria or at our online store (www.servo.ng) can be returned, no later than 7-days after purchase by the customer, with proof of purchase;
  2. The returned items fall under the category of products, on which returns and exchanges are offered. Please ask a Servo representative if your item(s) fall under these categories;
  3. All items will be returned to the original forms of payment, otherwise an exchange or store credit will be issued;
  4. Items must be in original sale condition (unused, undamaged, or otherwise unused with original box, or packaging intact);
  5. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return; and
  6. Items purchased online can be returned in store with proof of purchase. In the case of online purchases, refunds will not include the cost of shipping, except as provided below.

Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.

Returns Process (In-Store)

  1. Take your item(s) to the Servo store, All Seasons Plaza, Ruby Block, 1st Floor, 24 Lateef Jakande Road, Agidingbi Ikeja, Lagos. To find your nearest store, visit our Contact Page
  2. Provide the Servo team member in store your unwanted item, proof of purchase and if you paid using a credit card please bring the same card with you.
  3. Once the returns policy has been met, we’ll offer an exchange or refund on the spot.

Exchanges

Exchanges may, or may not incur any additional charges. If the new item is a different product (including a different brand name) and there is a price difference you may need to pay the difference or receive a partial refund.

Refunds

If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please bring the same card with you as we will refund back to your card.